Return Policy
Q. What products are eligible for return?
A. Our return policy is extended only when goods to be returned are in a resalable condition with thank you card intact and a valid receipt/bill.
Free Gift
If part of an order with a free gift is returned, the value of the free gift will be proportionately deducted from the refund value, if free gift is not returned.
Full Price Standard Merchandise
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Return has to be initiated within 7 days of receiving the order.
Prepaid Orders
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Full amount is refunded into your initial payment mode (bank account, credit card, etc.)
Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)
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Return has to be initiated within 7 days of receiving the order.
Important things to keep in mind while sending back the product for return:
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All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
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All items should be free of make-up or tan marks.
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Please ensure correct pieces for return are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece.
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To ensure your Staple Classics garments are not damaged during shipment, please re-use the entire original packaging for proper care and protection.
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All return requests have to be initiated within 7 days of receipt of product. You have to email at stapleclassics@gmail.com from your registered email id to trigger the request.
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It takes about 12-15 working days to complete your return request post your request has been triggered.
Primary return pickup will be done within 3-4 days of triggering the return request.
Q. How soon do I have to make a return request?
A. All return requests must be placed within 7 days of receipt of items. Handover of these items should be done within 5 days of placing the return request. If you do not provide a time for the reverse pick-up within 5 days of placing the request, the return will be cancelled.
Q. What should I do if my product arrived damaged or defective?
A. In case you have received a damaged or a defective piece. you need to provide us with a Video of you while opening your package along with pictures of the damage/defect and our team will analyse it to provide you the best resolution.
Q. How do I get my money back in case of refunds?
A. In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders.
Q. How can I cancel my order?
A. You cannot cancel your order once it has been shipped. Cancellations are only possible before the tracking details are generated with our delivery partner(this usually happens before the order is shipped).
To cancel your order before tracking details are generated, please send an email at stapleclassics@gmail.com.